Today the deliverables D2.1 “Process Automation” and D2.2 “Empowered Workplace Improvement​” been officially submitted. In these deliverables the methodology and the results of the use case definition phase at TC Contact and FIMAP are presented.​ They give an overview of the current situation at the company, give the rationale for the use case and the use case goals, and illustrate first approaches to a possible ​solution.

Thanks to the responsible author and all contributors.