Today the deliverables D2.1 “Process Automation” and D2.2 “Empowered Workplace Improvement” been officially submitted. In these deliverables the methodology and the results of the use case definition phase at TC Contact and FIMAP are presented. They give an overview of the current situation at the company, give the rationale for the use case and the use case goals, and illustrate first approaches to a possible solution.
Thanks to the responsible author and all contributors.